Terms & Conditions

This page (together with our Privacy Policy and Terms of Website Use tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.  Please note that before placing an order you will be asked to agree to these Terms.

Please click on the button marked "I Accept" at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms (or save them to your computer) for future reference.

We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

1. Information about us

1.1  We operate the website www.skrettingfishfeeds.co.uk. We are Trouw (UK) Limited, a company registered in England and Wales under company number 00291738 and with our registered office at Wincham Lane, Wincham, Northwich, Cheshire CW9 6DF.  Our main trading address is Wincham Lane, Wincham, Northwich, Cheshire CW9 6DF. Our VAT number is GB 616170266.

1.2   To contact us, please see our Contact Us page.

2. Our Products

2.1   The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2  We reserve the right to deliver against any order an excess or deficiency of up to 5% of weight or volume of Products ordered.

2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

3. Use of our site

Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.

4. How we use your personal information

We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy PolicyPlease take the time to read these, as they include important terms which apply to you.

5. If you are a consumer

This clause 5 only applies if you are a consumer. A consumer is an individual natural person acting in a non-business capacity.

5.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

5.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

6. If you are not a consumer

This clause 6 only applies if you are not a consumer.

6.1If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

6.2 These Terms and our Privacy Policy and Terms of Website Use constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or our Privacy Policy or Terms of Website Use.

7. How the contract is formed between you and us

The technical steps required to create the contract between you and us are set out below.

7.1 You place the order for the Products on our site by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on our site

7.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

7.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 7.4.

7.4 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation).  The Contract between us will only be formed when we send you the Dispatch Confirmation.

7.5 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

8. Our right to vary these terms

8.1 We may revise these Terms from time to time in the following circumstances:   

8.1.1 changes in how we accept payment from you;  or

8.1.2 changes in relevant laws and regulatory requirements.

8.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

8.3  Whenever we revise these Terms in accordance with this clause 8, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

9. Your consumer right of return and refund

This clause 9 only applies if you are a consumer.

9.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out below in clause 9.2. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

9.2 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

9.3 To cancel a Contract, please contact us in writing to tell us by sending an e-mail to or by sending a letter to Trouw (UK) Limited at Wincham Lane, Wincham, Northwich, Cheshire CW9 6DF. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

9.4 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 9.3. If you returned the Products to us because they were faulty or mis-described, please see clause 9.5.

9.5 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

9.6 We refund you on the credit card or debit card used by you to pay.

9.7  If the Products were delivered to you:

9.7.1 you must return the Products to us as soon as reasonably practicable. If the Products require collection, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;

9.7.2 unless the Products are faulty or not as described (in this case, see clause 9.5), you will be responsible for the cost of returning the Products to us;

9.7.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

9.8 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.

9.9 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

10. Delivery

10.1 We will provide you with an estimated delivery date but please note that all times or dates given for the delivery of Products are approximate only and without any responsibility on our part.  Time of delivery shall not be of the essence.

10.2 If you are a consumer and we are unable to deliver to you within 30 days of your order, then we will notify you of this in writing and cancel your order.  Any payment made for the price of the Products and applicable delivery charges will be refunded as soon as possible.

10.3 We shall deliver the Products to the address set out on the Dispatch Confirmation unless agreed otherwise with you.

10.4 You shall be solely responsible for the unloading or discharging of Products delivered pursuant to the Contract and delivery shall be deemed to be effected and the risk (but not the property) in the Products shall pass to you as follows:-

10.4.1 In all cases where the Products are delivered by us or on our behalf by road, rail or sea:-

(i) where delivery is made in drums or other containers, when the drums or other containers have been removed from the vehicle or sea vessel transporting them;

(ii) where delivery is made by road tanker, when the Products have passed from the road tanker's final flange;

(iii) where delivery is made by rail tanker or wagon, when the rail tanker or wagon containing the Products enters onto the address set out in the Dispatch Confirmation.

10.4.2 In all other cases where the Products are delivered by us or on our behalf to the address set out in the Dispatch Confirmation or the address specified by you and agreed by us for delivery, when the Products have been so delivered.

10.4.3 Where the Products are to be collected by you or by anyone on your behalf:-

(i) where delivery of the Products to our premises is made in drums or other containers, when they have been placed on the vehicle or sea vessel collecting them;

(ii) where delivery of the Products to our premises is made from storage tanks, when the Products have passed from the final flange of the storage tank's discharge line;

(iii) in any other case, when Products have passed into your control or any person acting on your behalf.

10.5 If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.  If you shall fail to take delivery of the Products within 3 working days of us notifying you that the Products are ready, then, except where such failure or delay is caused by our failure to comply with our obligations under the Contract:-

10.5.1 delivery of the Products shall be deemed to have been completed at 9.00 am on the 3rd working day after the day on which we notified you that the Products were ready; and

10.5.2 we shall store the Products until delivery takes place, and charge you for all related costs and expenses (including insurance), provided that you shall be immediately informed thereof.

10.6 If 10 working days after the day on which we notified you that the Products were ready for delivery you have not taken delivery of them, we may resell or otherwise dispose of part or all of the Products and, after deducting reasonable storage and selling costs, account to you for the proceeds of the sale of the Products.

10.7 If you are not a consumer and we fail to deliver the Products, any liability shall be limited to the costs and expenses incurred by you in obtaining replacement Products of similar description and quality in the cheapest market available. We shall have no liability for any failure to deliver the Products to the extent that such failure is caused by an Event Outside Our Control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Products.

10.8 In the case of Products conveyed by road, rail or sea transport we reserve the right at any time without notice to refuse to make delivery of any quantity of the Products if, in our reasonable opinion, your storage tank or other installation (or any valve, filling line, pump or other equipment of yours required to be used in connection therewith) into which such quantity of the Products would be transferred from the road, rail or sea transport on delivery is unsuitable on the grounds of inaccessibility to road, rail or sea transport or of danger to persons or property or of any existing or apprehended contravention of any statute, regulation, bye-law or other rule having the force of law. Where, however, delivery is made by us of any quantity of the Products conveyed by road, rail or sea transport such delivery shall not in any way be deemed an admission on our part as to the suitability of your storage tank or other installation as aforesaid.

10.9 The Products will be your responsibility from the completion of delivery in accordance with clause 10.4 above.

10.10 You own the Products once we have received payment in full, including all applicable delivery charges.

10.11 If you are not a consumer, once delivery has been effected in accordance with clause 10.4 above, you are deemed to have accepted the Products and are deemed to be satisfied with both the quantity and quality.

11. No international delivery

11.1 Unfortunately, we do not delivery to addresses outside the UK.

11.2  You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.

12. Price of products and delivery charges

12.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 12.5 for what happens in this event.

12.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

12.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

12.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time and you will be presented with delivery options and the relevant delivery charges before you press the confirm order button at the end of the checkout process.

12.5 It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you in writing of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

13. How to pay

13.1 You can only pay for Products using a debit card or credit card. We accept all major credit and debit cards.

13.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

14. Our warranty for the Products

14.1 We provide a warranty that on delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 14.2.

14.2 The warranty in clause 14.1 does not apply to any defect in the Products arising from:

14.2.1 fair wear and tear;

14.2.2 wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

14.2.3 if you fail to use the Products in accordance with their description and you fail to comply with any recommendation by us as to storage and handling of the Products;

14.2.4 any alteration or repair by you or by a third party who is not one of our authorised repairers;

14.2.5 if you fail to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Products; or

14.2.6 any specification provided by you.

14.3  We undertake in the case of Products manufactured by us that if within three months of delivery of the Products a latent material defect appears therein we will at our own discretion either credit to you in full the price paid by you to us for the Products or supply replacement Products thereof free of charge at the place of delivery specified by you and agreed by us for the original Products provided that in any case they have been accepted and paid for.

14.4 In the case of Products not manufactured by us, we will pass on to you to the extent that we are able any benefits obtainable under any warranty given by our supplier provided that the Products have been accepted and paid for.

14.5 In order to exercise your rights under clause 14.3 and clause 14.4 you shall inform us within 14 days of the date when such defect appeared or ought reasonably to have been discoverable and shall at our written request return the defective Products carriage paid to our premises.

14.6 If you are a consumer, the warranty in clause 14.1 is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

14.7  These Terms apply to replacement Products supplied by us.

15. Our liability if you are not a consumer

This clause 15 only applies if you are not a consumer.

15.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.

15.2 Nothing in these Terms limit or exclude our liability for:

15.2.1 death or personal injury caused by our negligence;

15.2.2 fraud or fraudulent misrepresentation;

15.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

15.2.4 defective products under the Consumer Protection Act 1987.

15.3 Subject to clause 15.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

15.3.1 any loss of profits, sales, business, or revenue;

15.3.2 loss or corruption of data, information or software;

15.3.3 loss of business opportunity;

15.3.4 loss of anticipated savings;

15.3.5 loss of goodwill; or

15.3.6 any indirect or consequential loss.

15.4 Subject to clause 15.2 and clause 15.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

15.5 In the case of Products which are to be delivered by us or on our no liability for non-delivery, loss of or damage to the Products occurring prior to delivery or for any claim that the Products are not in accordance with the Contract will attach to us unless claims to that effect are notified in writing by you to us (and in the case of claims for non-delivery, loss or damage with a copy to the carrier our own vehicles have not been used to deliver the Products):-

15.5.1 within 30 days of delivery for loss or damage or non-compliance with the Contract; or

15.5.2 within 30 days of the date of the Dispatch Confirmation for non-delivery.

15.6 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products including relating to fitness for purpose or condition of Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

16. Our liability if you are a consumer

This clause 16 only applies if you are a consumer.

16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

16.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.3 We do not in any way exclude or limit our liability for:

16.3.1 death or personal injury caused by our negligence;

16.3.2 fraud or fraudulent misrepresentation;

16.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

16.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

16.3.5 defective products under the Consumer Protection Act 1987.

17. Events outside our control

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2. 

17.2 An Event Outside Our Control means any act or event beyond our reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including without limitation strikes, lock-outs or other industrial action by third parties, failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.

17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

17.3.1 we will contact you as soon as reasonably possible to notify you; and

17.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

18. Communications between us

18.1 When we refer, in these Terms, to "in writing", this will include e-mail.

18.2 If you are a consumer:

18.2.1 To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you must contact us in writing by sending an e-mail to or by sending a letter to Trouw (UK) Limited at Wincham Lane, Wincham, Northwich, Cheshire CW9 6DF. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

18.2.2 If you wish to contact us in writing for any other reason, you can send this to us by e-mail to or by pre-paid post to Trouw (UK) Limited at Wincham Lane, Wincham, Northwich, Cheshire CW9 6DF.

18.3If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

18.4 If you are not a consumer, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

19. Other important terms

19.1 We may transfer our rights and obligations under a Contract to another organisation, but if you are a consumer this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.

19.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in advance in writing.

19.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

19.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

19.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

19.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

19.7 If you are not a consumer, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

19.8 We will not file a copy of the Contract between us.